It is all about putting you first.

We stand behind every piece of equipment we sell and install. With a combined 250 years of service experience among our technicians, our team holds a deep understanding of loading docks, industrial doors and related equipment. By partnering with Stokes Equipment, maintenance and service is always just a call away. Our service technicians are professional, highly skilled, factory trained and exemplify our core values of honesty and integrity. They arrive with all the training, knowledge and tools needed to complete the job right, right from the start.

SERVICE AREA

  • We have designated service crews in PA, NJ, DE, and MD.

INSTALLATION

  • We install everything we sell, including turnkey capabilities involving demolition, concrete work, masonry, and electrical services.
  • Prior to starting any project, site visits and surveys will be completed. Our team will provide an installation check list, ensuring both sides are on the same page and that the project runs smoothly.
  • After completion, we will provide you and your staff operational training on all equipment.
  • We register manufacturers’ published warranties at no charge.

MAINTENANCE AND REPAIRS

  • Our service technicians are factory trained and certified to fix and maintain everything we sell.
  • We provide 24-hour emergency services for current customers.
  • We provide regularly scheduled planned maintenance (PMP) for over 2,500 pieces of equipment.
  • We perform scheduled fire door drop-testing with red tag pass/fail certification, as recommended by most insurance providers.
  • We perform no-obligation site surveys and assessments of your equipment and facilities to provide you with our professional evaluations on safety and equipment conditions.
  • We document and save all service requests, PMPs, maintenance, and testings for your records and convenience.

VRC (VERTICAL RECIPROCATING CONVEYOR) SAFETY AUDITS AND INSPECTIONS

  • We carry out yearly safety audits or inspections on your VRCs (material lifts) at a pre-determined fixed rate.
  • We will gladly perform no-obligation site surveys and assessments of your equipment and buildings to give you our professional evaluations of equipment condition, maintenance, or replacement, as required for your operating budgets.

PARTS

  • Our service fleet of over 40 vehicles is stocked with the most commonly needed parts. All other parts are normally available via UPS/FEDEX next-day service. For all parts requests, contact parts@stokesequipment.com.

TO REQUEST SERVICE

Call us at 215.672.6100 (or toll-free 800.220.1099), or email us at service@stokesequipment.com. We look forward to fulfilling your service needs!

FAQ

Yes, we provide emergency repair services to ensure your loading docks and industrial doors remain operational and safe at all times. Our technicians are ready to respond quickly to your urgent needs.

Our response time depends on the location and availability of our technicians, but we prioritize emergency calls to ensure minimal downtime for your operations.

Our planned maintenance programs include regular inspections, lubrication, adjustments, and proactive repairs for dock equipment and industrial doors to prevent unexpected breakdowns and extend the lifespan of your equipment.

You can schedule a service appointment by calling our office, emailing us, or filling out a service request form on our website.

Yes, we specialize in tailoring solutions to meet your specific requirements, from custom dock designs to specialized safety equipment and beyond.

Yes, we conduct safety inspections to identify potential hazards, ensure compliance with regulations, and recommend solutions to enhance safety at your facility.

Contact us via phone, email, or our website, and one of our representatives will work with you to assess your needs and provide a detailed quote.